Readers ask… about negotiation, enrollment, differences of opinion, arguments

Dear Sophie:

I just watched this interview with the author of “Never Split the Difference.” It’s a book about negotiation techniques. The author is a former FBI hostage negotiator. I found it quite intriguing. My head was spinning just trying to keep up with the conversation. Afterwards, I was left with very mixed feelings. It seemed to me that my desire to learn more about these techniques was rooted in greed and a sense of wanting to learn in order to win or manipulate. Whatever the feeling, I am not comfortable with it; it was not a pure feeling. I have a different idea about communication, one having to do with connection, more along the lines of Steven Covey, ” Seek First to Understand, Then to be Understood,” and Dale Carnegie, and the Communication Course. Maybe I misread the author (without having read the book). Maybe my aversion to learning negotiating techniques is related to my resistance to A is A. I am curious to know the truth value of the material and the intention behind it.
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